Customer Success

At Balsamiq, I was a key CS contributor for one of our better-known customers – PostHog.

I was a primary point of contact for their lead designer and you can read about their adoption of Balsamiq here: https://balsamiq.com/customers/posthog/

Customer Education

I was also responsible for generation and improvement of our help documentation, including writing and editing the documentation itself, recording and editing video tutorials on features and recording and editing video tutorials on product tips and tricks e.g.

Product documentation

https://balsamiq.com/support/docs/wireframing/editor-overview/

https://balsamiq.com/support/docs/account-management/confluence/confluence-admin-guide/

Feature tutorial videos

https://balsamiq.com/support/docs/wireframing/ui-elements/

https://balsamiq.com/support/docs/sharing/importing/

Tip videos

https://balsamiq.com/learn/icons-in-text/

https://balsamiq.com/learn/using-columns/